Last Updated: 9 August 2025
This Returns & Refund Policy explains the conditions and procedures for returns, defective products, incorrect orders, and refunds purchased through indofashion.live.
Indo Fashion operates primarily as a B2B wholesale fashion supplier, and our wholesale orders are subject to the commercial terms agreed with professional customers and applicable Italian and European law.
1. Wholesale / B2B Returns
Indo Fashion primarily sells products to professional customers, including retailers, boutiques, resellers, clothing stores, and other businesses.
Because wholesale orders are commercial transactions, returns are not automatically accepted simply because the customer changes their mind or no longer requires the products.
Any return must comply with this policy and, where applicable, the commercial agreement between Indo Fashion and the customer.
Nothing in this policy excludes or limits any mandatory rights that cannot legally be excluded or limited.
2. Return Authorization
Customers must contact Indo Fashion before returning any product.
To request a return, please contact:
Email: indofaishion@gmail.com
Phone: +39 371 744 4549
Please provide:
- Order number;
- Customer/company name;
- Product name or reference;
- Quantity affected;
- Reason for the return;
- Photographs or videos where relevant.
Do not send products back without receiving return instructions from Indo Fashion.
Unauthorized returns may be refused or returned to the customer at the customer’s expense.
3. Damaged Products
Customers should inspect their shipment promptly after delivery.
If products arrive damaged,