Last Updated: 9 August 2026
This Shipping Policy explains how Indo Fashion processes and delivers wholesale orders placed through indofashion.live.
Indo Fashion is an Italy-based wholesale fashion supplier serving professional customers, retailers, boutiques, resellers, and businesses.
1. Order Processing
Orders are processed after successful payment confirmation and order verification.
Because Indo Fashion operates as a wholesale supplier, order processing times may vary depending on:
- Product availability;
- Order quantity;
- Stock levels;
- Order verification;
- Packaging requirements;
- Shipping destination.
Large wholesale orders may require additional processing time.
Customers will be informed if an unexpected delay significantly affects the expected processing time.
2. Minimum Order Quantity
The standard minimum order quantity (MOQ) is:
500 pieces per order.
Orders below the required minimum quantity may not be accepted or processed unless otherwise agreed with Indo Fashion.
3. Shipping Destinations
Indo Fashion primarily serves customers in Italy and may provide shipping to other destinations depending on the order and shipping arrangements.
Shipping availability, costs, delivery times, customs requirements, and applicable taxes may vary depending on the destination.
Customers should contact Indo Fashion if they require shipping to a destination not available during checkout.
4. Shipping Costs
Shipping costs may depend on:
- Order quantity;
- Package size and weight;
- Delivery destination;
- Shipping method;
- Courier or transport provider.
Where applicable, shipping charges will be displayed during checkout or communicated to the customer before order confirmation.
For large wholesale orders, Indo Fashion may provide a specific shipping quotation.
5. Delivery Times
Estimated delivery times depend on the shipping destination and the selected shipping service.
Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed in writing.
Delays may occur due to:
- Courier or transport issues;
- Customs procedures;
- Public holidays;
- Weather conditions;
- High shipping volumes;
- Supply chain disruptions;
- Government restrictions;
- Other circumstances beyond our reasonable control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
This may include:
- Company name;
- Full name of recipient;
- Street address;
- Building or unit number;
- Postal code;
- City;
- Country;
- Telephone number.
Indo Fashion is not responsible for delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete information supplied by the customer.
7. Tracking
Where tracking is available, customers may receive tracking information by email or through the relevant shipping provider.
Tracking availability depends on the courier or shipping service used.
Customers should use the tracking information to monitor their shipment and ensure that someone is available to receive the delivery where necessary.
8. Delivery Issues
If a shipment appears damaged upon delivery, customers should document the condition of the package and, where possible, notify the courier immediately.
Customers should also contact Indo Fashion as soon as possible with:
- Order number;
- Tracking number;
- Description of the issue;
- Photographs of the package and products;
- Any relevant delivery documentation.
This information may be required to investigate the issue with the shipping provider.
9. Lost or Delayed Shipments
If a shipment is significantly delayed or appears to be lost, customers should contact Indo Fashion.
We may contact the relevant courier or shipping provider to investigate the shipment.
Delivery investigations may take time because they depend on the procedures of the relevant courier or transport company.
10. Customs, Duties and Taxes
For shipments outside Italy, additional customs duties, import taxes, VAT, clearance fees, or other charges may apply depending on the destination country and applicable law.
Unless otherwise expressly agreed, the customer is responsible for any charges imposed by the destination country or its customs authorities.
Customers are also responsible for ensuring that the products can legally be imported into their destination country.
11. International Shipping
International orders may be subject to customs clearance procedures.
Customs processing can cause additional delays that are outside Indo Fashion’s control.
Indo Fashion is not responsible for delays caused by customs authorities or for import restrictions applicable in the destination country.
12. Wholesale Orders
Wholesale orders may contain a large number of products and packages.
For large orders, Indo Fashion may use freight, courier, pallet, or other commercial shipping services depending on the order size and destination.
The shipping method may be selected based on the most suitable available service.
13. Failed Delivery
If a shipment cannot be delivered because the customer:
- Provided an incorrect address;
- Was unavailable to receive the shipment;
- Refused delivery;
- Failed to complete required customs procedures;
- Failed to pay applicable destination charges;
additional shipping or return costs may apply.
Such costs may be charged to the customer where permitted by applicable law and the agreed commercial terms.
14. Changes to Shipping Information
Customers should contact Indo Fashion immediately if they need to correct their shipping address after placing an order.
Once an order has been dispatched, changing the delivery address may not be possible or may result in additional charges.
15. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
INDO FASHION
P.IVA: 13456150013
Address: Co.unione Sovietica 337, Torino 10135 (TO), Italy
Email: indofaishion@gmail.com
Phone: +39 371 744 4549
Website: indofashion.live